Not Another Survey Tool

Customer Cat is not a questionnaire or survey tool with forms.

Instead it uses interactive chats, called interviews, to learn what your customers need.

It can follow-up on what a customer says and dig into it to get more details.

This is similar to how a user researcher or customer experience (CX) specialist uncovers customer needs.

Makes Sense of the Feedback

Customer Cat uses AI technology in the form of LLM (large language models) to analyze what customers say to group statements into themes so you can easily see if there's feedback that many express, which would indicate a common problem.

Suggests Actions to Remedy Problems

Customer Cat uses the insights found to suggest actions you can perform to solve the problem. In many cases, customer experience can be radically improve with simple things like checklists for your staff, or better information to customers.

Researches Action Plans

Customer Cat can research larger actions to outline a plan so you can get started addressing the issue.

Incentivizes Customers to Contribute Through Donations

We do not believe that monetary or cash-equivalent incentives such as gift cards and discounts produce valuable customer feedback. These types of rewards encourage customers to provide feedback as a form of transaction, instead of being genuinely helpful

Instead, we cooperate with charities and organizations that work towards change to provide donations as a form of incentive.

You can easily connect your feedback project with a cause to contribute towards work that makes a difference. Customers receive a donation certificate as thanks.

We cooperate with The International Red Cross, Save the Children, Greenpeace, WWF and UNHCR. More organizations are joining, daily.

No Software to Install

Customer Cat is software-as-a-service (SaaS) that runs in the cloud. All you need and your customers need is a browser or smartphone to use it.